Is it possible to make it obvious that a JIRA ticket is linked to a Freshdesk ticket?

unknown

Does anyone have experience with JIRA and Freshdesk integration?

I have integrated JIRA and Freshdesk so, any updates to tickets on either system will also update the other system.

However, when I look at my JIRA board, it's not not obvious if a ticket is linked to a Freshdesk ticket. I have to click into the Freshdesk integration field and see if a Freshdesk ticket link appears.

Does anyone know if a field can be added in JIRA that immediately shows if the ticket is linked to a Freshdesk ticket instead of having to click into a field to see if a Freshdesk link appears?

 

Hamza Chundrigar

Hi @[deleted]

I don’t have experience with Jira and Freshdesk integration, but maybe you could create a custom read-only field and then use Automation for Jira where you can find the API value within the Freshdesk integration field.

Then copy/push that value or configure an action that copies and pastes a text value “Freshdesk Ticket” on the read-only custom field within issue view screen.

Just some food for thought