Migrate JSM from cloud to cloud

Thijs Van Baelen

Hi Altassian Community,

 

I'm researching options to migrate a JSM project from one cloud instance to another cloud instance and could really use your support.

There is plenty information about Jira Software cloud to cloud migrations but not about JSM.

 

The situation:

• Destination site is not new, already had the Jira Software project migrated to it earlier
• Current Site is big and has hundreds of projects and is far from default config (fields, workflows etc)
• Project that has to be migrated is about 14k issues big 

 

Its essential for us to be able to move customers and their affiliated organisations.

 

I've looked into the following:

1. csv import (the atlassian way)
2. csv import through marketplace app (gui)
   1. https://help-desk-migration.com/jira-service-management-to-jira-service-management-migration/
3. Cloning through marketplace app 
   1. https://documentation.codefortynine.com/deep-clone-for-jira/instance-clone

 

I'm not very experienced with CSV import and exports so I'm a little bit reluctant there.

The cloning seemed to work fine but the issue is with the reporters (customers and their organizations)

 

Is there anyone who has been in this situation and found a good workaround?

Perhaps using automation to comment the reporters and the emailadress to the comments or a custom field or something like that...

Some marketplace app I've looked over? 

 

I'd love to hear your experience and or suggestion for this particular case.

 

If there is any additional information to required, please do not hesitate to ask!

 

 

Thanks in advance & kind regards,

Thijs 

Dawid Joshua _TechTime_

Hi @Thijs Van Baelen 

I'm a Cloud Migration specialist and let me tell you: you have found yourself in a tricky situation. The reason why you hear so much about Jira Software cloud-to-cloud migration and nothing about JSM is due to the fact that JSM cloud-to-cloud migrations are not possible at the given moment! 

Check this out: What migrates in a cloud-to-cloud migration for Jira

Depending on how complex your project configuration is, you might not want to do the migration via CSV export-import, as it migrates just ticket data and no project data.

Deep clone is doing a bit more but from experience is slow and has limitations. You will still have to configure the project by hand.

Another option is to import your project into a new Jira Data Center instance and then use the Jira Cloud Migration Assistant to migrate your JSM project to the target Cloud instance. I know it sounds banana, but it's an official solution written down here. It also comes with challenges and you might want to consider asking for help from an Atlassian Solution Partner in your region. 

If it's just one project, the easiest way might be to simply bite the bullet and go through a manual process of creating and configuring the project, importing tickets with CSV, and tidying up after it.