Automation of a field type date time picker

Dora Judith Martínez Vera_zzmgst

Good evening
I have a question, I am doing an automation where when the time is indicated in a date and time selector field, it is automatically assigned to the person who was not previously assigned, but this person does not perform the action and I would like to know why.
I hope you can help me.

 

Joseph Chung Yin

@Dora Judith Martínez Vera -

Welcome to the community.  Can you clarify your statement of "this person does not perform the action and I would like to know why"?

In general, every automation rule is associated with the rule actor where you can in the Rule Details UI -

 

Are you asking why the person who was assigned to the issue are not reflected as the rule actor which the day/time field is populated?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.