Anonymously viewable dashboard and filters

Question

Hi I'm having a bit of trouble getting what I believe to be a feature to work.

Essentially I want to create an anonymously viewable dashboard that displays current tickets to a client that I've applied a filter to.

My client doesn't want to have to sign in to be able to view this page and I thought a publicly viewable dashboard was the solution, however whilst they can view the dashboard, they are unable to see any of the content on the dashboard.

I had assumed this is because the filters being used are private, but I am not able to make the filters public, or create a new public filter. I'm only allowed to add permissions for groups, users or organisations.

I'm an administrator and have the global permission "Share dashboards and filters".

So my question really is, is there any way to make filters publicly viewable and based on the brief description I've outlined above, is this the best method to achieve my desired outcome.

Thanks in advance.

Nick

Samuel Gatica _ServiceRocket_ · Answer

Hi @Nicholas Krall

Jira Cloud has a global setting that enables or prevents public sharing, you will need to disable this option.

- Choose > System.

- Choose General configuration > Edit settings.

- Set Public sharing to ON and choose Update.

Hope this fixes the problem.

Regards

Sam

Mark Segall · Answer

Hi @Nicholas Krall and welcome to the community!

Setting up the ability to share publicly is a global permission so if you turn it on, it's on for everyone in your org who has the ability to share filters/dashboards so take that into consideration before proceeding:

* Settings >> Global Configuration
* Ensure Allow users to share dashboards and filters with the public is On

This will give the option on both the filter and the Dashboard to add the "Public" option

Walter Buggenhout · Answer

Hi @Nicholas Krall,

To expose your data publicly, you would have to enable public access to not only the filters, but more importantly the projects where the issues are stored. This support article describes the configuration steps for both projects and filters/dashboards.

However, be aware of what you are doing there before you get started. Enabling anonymous access does not only open up the data to your customer, but to the entire internet. So make sure this is really what you want to do before going down this path!

Hope this helps!