Anyone who can give me an overview of the functionality of the Customer Portal would be greatly appreciated. Thanks Again
Hi @NTNT
You can only see the ticket you raised, because none have shared any other ticket with you or the organization you belong to. Please read more here https://support.atlassian.com/jira-service-management-cloud/docs/edit-and-share-issues/
Aaand this one https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
Thanks for your response @Alex Koxaras -Relational- Alex, really appreciated. One quick question in particular, If a ticket has been closed for instance, why do i only see closed tickets in the 'Open Requests' tab ? Can this be re-configured
Screenshots Below
@NTNT
You are just seeing ticket on a status named "Closed" or "Cancelled". These two statuses are NOT of "Done" category (green color), but rather than a "In Progress" category (blue color).
This means that for the above statuses you should edit their category to "Done" and in addition you have to add a post function to the respective workflows to set a resolution! This is how Jira think of "closed" issues. By setting a resolution.
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