Ability for Customer to @mention another customer who are not shared

Jason Li Ting Chung

Hi Community,

Is it possible for a Customer to @mention another customer in his/her ticket where the ticket was not shared with that customer?

For example.

Customer A want to mention Customer B in ticket X. But the ticket X was not shared with Customer B but he is in the customer list.

Thank you in advance.

Regards,

Jason Li Ting Chung

Max Foerster - K15t

Hey @Jason Li Ting Chung

It should be possible: head over to your Service's project settings - Customer permissions - Customer sharing

 

But then I did a little research on the topic because I had a feeling. Apparently, it's not possible for customers at the moment in Cloud:

• JSDCLOUD-1476 Unable to @mention Customer or Request Participant 

So please vote and watch that issue!

Best, Max