I want to create a Seperate ITSM Projects for DEV, TEST, PROD Instance so that if i change anything

Question

Hi,

1. I want to create a Separate ITSM Projects for DEV, TEST, PROD Instance so that if i change anything in Dev it will not effect in the TEST and PROD instance.

For example if I have 2 Instances which are DEV and PROD.

If i will modify anything in the Dev then it won't effect the Prod Instance.

2. Is there any possibility to move one project configuration from one instance to another Instance like DEV to PROD?

Thanks,

Rilwan Ahmed · Answer

Hi @Sreenadh ,

Logout from your instance, login back and follow below steps.

Go to Main menu --> Projects --> Create Project

In left sidebar, select Service management under Project Templates

Select the required template (IT/General/Legal/HR etc)

Click Use Template, give the details and click Create.

If you are still getting the error, please contact the Atlassian Support here: https://support.atlassian.com/contact/ .

(You can contact Atlassian Support only if your site is not free version. You have added tag free in the product plan and you have also mentioned you are using licensed version in above comment. So I am confused here)

Sreenadh_5t0th7 · Answer

Hi @Rilwan Ahmed

Please find the attached screenshot

whenever i will create it is showing as some error message please find the same below.

Sreenadh_5t0th7 · Answer

Hi @Rilwan Ahmed

You can just create many ITSM projects in one Jira instance. If you use shared configuration while creating new project, then any modification to first project schemes will impact the other project.---Please let me know how to do the same

How to use Shared Configurations ?

Kindly explain in detail

Thanks,