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how do i search the status WAITING FOR SUPPORT TICKETS alone

Vinothkumar Sekar

assignee = currentUser() AND resolution = Unresolved order by updated DESC AND Status ='WAITING FOR SUPPORT' this is not working tell me what is wrong here

Accepted answers

Mohamed Benziane

Hi,

Welcome to the community

Can you try this:

assignee = currentUser() AND resolution = Unresolved AND status ='WAITING FOR SUPPORT' order by updated DESC

the word status must be written without capitalization, and the order need to be at the end of the query

All comments

Mahima_miniOrange

assignee = currentUser() AND resolution = Unresolved AND Status ="WAITING FOR SUPPORT" order by updated DESC

Can you please try if this works @Vinothkumar Sekar

Thanks,
Mahima

Mohamed Benziane

Hi,

Welcome to the community

Can you try this:

assignee = currentUser() AND resolution = Unresolved AND status ='WAITING FOR SUPPORT' order by updated DESC

the word status must be written without capitalization, and the order need to be at the end of the query

Mahima_miniOrange

Hi Mohamed,

I don't think JQL is case sensitive, Correct me if I am wrong.

I think the query was not running mainly because of ORDER BY, as it needs to be at the end of the statement.

Mohamed Benziane

Hi Mahima,

You're right, i'm so used to write without uppercase that i was feeling that is the correct method to write jql my bad !

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