JQL is not returning ONLY

Question

Hi,

I'm trying to filter tickets made by organisation Marley that ONLY contains keyword Bob for in Slack. However when I use the following JQL query:

NOT Summary ~ "Bob" AND Organisations = "Marley"

It ignores all tickets made. Also when I use the Advanced Search with this I can find everything with summary "Bob" under organisations Marley, but when I use enter something random like "9873498237" all tickets made under organisations "Marley" shows up. That's why I think none of the tickets are shown in the Slack channel. Is there a way that I can have it with "Bob" only?

Bob Marley_aa41gl · Answer

Hi Joseph,

Thanks for helping me out!

So what I am trying to do we have a Slack channel with some members in it and normally all new made tickets will be sent to that channel, however I want to exclude one specific keyword thats coming from a certain organization.

Joseph Chung Yin · Answer

@Bob Marley -

Hi Bob:

Need your clarification on your ask - Are you searching for issues of Summary that contains only "Bob" and Organization = "Marley"?  Your latest update have those testing reversed.

Once clarification provided, then we can assist you further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Bob Marley_aa41gl · Answer

The search does work with:

Summary !~ "Marley" AND Organizations = "Bob"

But not in Slack.