How can I put the smartlinks in a screen's comments box?

Question

Hello community!

I have a problem with smartlinks. When I put a link in the issue's comment box , the link transforms into a smartlinks correctly.

But if I put a link in the screen's comment box, I don't get the smartlink.

I would not know how to configure the smartlinks so that they can also be used on the screens.

Greetings and thanks in advance!

Jack Brickey · Accepted Answer

Hi @David Ramos Fernández , welcome to the community.

If you simply type in your issue, key, in your example, TD–26, then it should automatically present the smart link. I have verified this in my instance.

Joseph Chung Yin · Accepted Answer

@David Ramos Fernández -

Welcome to the community.  You can just key in the issue key (JSM-xxx) during the WF transition comment field in the pop-up window, and it will automatically change it to smart link.  I have also verified this behavior in our instance.  You don't need to give the issue URL.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.