Dashboard report filter with time to resolution

Question

Hi Atlassian,

I have some questions about my current dashboard and report.
We want to have a data of Time To Resolution - Time To first response , We want get data of how long it takes us to solved the issues after we response the ticket issues.

Right now, we only know the time of resolution still on SLA.
We want know how long it takes to solved the issues. 
like we want get its take us 30 minute to solve it or maybe 2 hours to solve it.

Is there any way to get the data?
As we use SLA (like there's weekend off, holiday, and office hour) to filter it.

We try to export our reports to Spreadsheet and the problems are, we can export SLA time because that's not what we want.
What we get of that reports are, the Time To Resolution and without filter of weekend off, holiday, and office hour.

Thank you and Please help us

Lucy Warner_SaaSJet · Accepted Answer

Hi @Harrica Rion

If I understand you correctly, you 're ok with using third-party add-ons. To get the necessary data, I recommend you to try Time in Status for Jira Cloud. It generates 7 types of status time reports

* Time in Status,
* Assignee time,
* Status Entrance date,
* Average time, etc.

And it also shows the Cycle time (total time it takes to solve the issue) for each issue.

You can filter report by assignee and easily track how long it takes each team member to solve the issue.

Export report to Spreadsheets or even share with other analytical systems.

This add-on is developed by my SaaSJet team. Please, let me know if you have any questions.

Hope it helps.

Emre Toptancı [OBSS] · Accepted Answer

Hello @Harrica Rion

If you are OK with using a marketplace app for this, our team at OBSS built Timepiece - Time in Status for Jira for this exact need. It is available for Jira Server, Cloud, and Data Center.

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

Time in Status offers two report types for your case:

The first one is Status Duration report (please see the screenshot above) which shows how much time each issue spent on each status. This report type has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

As an alternative approach, Time in Status also has Duration Between Statuses report type which shows the duration between two specific statuses.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

Time in Status calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

Using Time in Status you can:

* See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
* Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
* Export your data as XLS, XLSX, or CSV.
* Access data via REST API. (for integrations)
* Visualize data with various chart types.
* See Time in Status reports on Jira Dashboard gadgets

Timepiece - Time in Status for Jira

EmreT

Mehmet A _Bloompeak_ · Accepted Answer

Hi @Harrica Rion

As an alternative, you can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app.

* This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

* You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
* Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
* You can set different duration formats.
* You can export reports in CSV file format and open them in MS Excel.
* You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
* You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a free solution, you can try the limited version Status Time Free.

Note: If you are interested in cycle and lead time, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Hope it helps.