Can SLAs work with different Assignee's time zone?

Erna

Does anyone know if I can make SLAs work with each Assignee’s time zone?

We are only using SLAs for internal purposes and we have our Support team members located in three different regions (+ 08:00 GMT,  +00:00 GMT, and - 08:00 GMT).

Today our Support hours Calendar has the Timezone set as Jira default (GMT+ 00:00) but that is affecting our Breached/Met statistics as the Assignee is working e.g. in the - 08:00 GMT time zone.

From time to time we need to move tickets from one assignee to another e.g due to vacation or sickness so in those cases, the time zone can change again!

Does anyone know if there is a way around this?

 

Kateryna_v_SaaSJet_

Hi @Erna 

I can suggest you set up SLA configs for teams from different time zones with an SLA Time and Report add-on. 

There you can create a separate team/assignee calendar for each SLA config and set a necessary zone.

Then use the SLA conditions settings for the team based on this created Calendar. Do the same for each team from other regions.

The app is developed by my team, let me know if you have any questions.
Also, you can check how it works for you with a 30-day free trial.