Hi all,
Some of our users are receiving Jira notifications and some are not. We've double checked:
- personal settings: all issue events are indicated.
- I've confirmed with users via share screen that they do not have any rules or blocked sender for Jira.
- Per our IT, Jira emails have not been reported as phishing email and therefore not on our phishing email list.
- Two users same project and same role, one is receiving emails and one is not.
- I am also not receiving emails for any issue activities and Notification Helper shows the following however I did not receive Jira email notifying me that this ticket has been assigned to me. I was receiving these notifications until 10/10/22.
This is a test ticket created this morning.
Any help here for additional trouble shooting would be appreciated.
Thank you,
Dorothy
