Velocity chart showing zero in commitment

Question

For some reason the commitment in the velocity chart is showing as zero. Attaching a snap shot of the chart. As you can see it was showing in previous sprints but not for sprint 8. Also happened another time (sprint 6)

I did some research and could not find out why. Any thoughts on what might be the issue?

Below is a screen shot of the commitment not showing up (sprint 6 and 8)

Trudy P Claspill · Answer

@Ivan_He

Did you pursue this topic with Atlassian Support? If so, what was their response?

Trudy P Claspill · Answer

Hello @Ivan_He

I tried that myself and I believe you are correct. I started a sprint and set the start time to a time earlier in the day. After closing the sprint, the Committed value in the Velocity chart was 0.

I recommend that you open a support case directly with Atlassian about this, and find out if this is a known or unknown bug, or intentional functionality.

https://support.atlassian.com/contact/#/

Please post back here with their response.

Ivan_He · Answer

Thanks for the feedback @Trudy P Claspill . I do remember that my team and I had estimates for all of our tixs when we started the new sprint.

I think what could be happening is that I'm using a custom start and end date. I'm setting the time for the custom start date to be in the past.

Example:

11/9 - Finished sprint planning at 2pm EST

11/9 - Close out finished sprint at 2:15pm EST

11/9  - At 2:20p EST, I start the new sprint on with a time of 12am EST (in the past).