No admin account (Jira Cloud, no SSO)

Question

One of the Jira Cloud instances I manage has four users, but none of those users has admin access. I almost never use this particular Jira instance, so I'm not sure what happened, or when it happened, but now I need to figure out how to give the owner of this Jira instance admin rights... which would be trivial, if I was an admin...

Is there any way someone can give the owner -- or myself -- admin privileges?

Thanks in advance...

Trudy P Claspill · Answer

@Italo Lobato Qualisoni

Welcome to the community.

The original poster indicated they are on the Free version of the product. With the Free version they are unable to raise a case with Atlassian Support.

Rob Horan · Answer

Hi @Trudy P Claspill ,

With employee turnover being what it is, my guess is that person is probably long gone - and it's not always easy to get admin access back.

Italo Lobato Qualisoni · Answer

@Steve Sobol  - You can raise a ticket to Atlassian asking for the contact that has admin access on your site, they might be able to provide you the admin for your instance.

https://support.atlassian.com/contact/