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Call end date

Suporte Vitara

Good morning, my project has two completion statuses. I would like to know on what date it was changed to finished, could someone help me?

Context: The status of the ticket changes to "Resolved", and after 48 hours, it automatically changes to "Closed"

How do I filter the date the statuses were changed to "Resolved"?

Accepted answers

Mohamed Benziane

Hi,

You can do it by using a rule in automation to get the date when the issue go to the resolved status and fill a customfield with this value.

Or use the api rest and look at the history of the issue to get the date.

All comments

Mohamed Benziane

Hi,

You can do it by using a rule in automation to get the date when the issue go to the resolved status and fill a customfield with this value.

Or use the api rest and look at the history of the issue to get the date.

Suporte Vitara

Could you show me what the automation would look like? With an example image?

Mohamed Benziane

You can try this

2022-11-08 14_47_17-Automation - The Jira of Champions.png

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