I have gone through the link Set up an open portal | Jira Service Management Cloud | Atlassian Support but I couldn't get any output of that. As I have followed all the steps instructed on the mentioned document but still its same and asking the users to login when a new customer is trying to raise a ticket. I wish that all of those new clients can access the customer portal without trying to login into it and can create a ticket.
Hi Srujan,
I don't think that you can achieve exactly what you are wanting to do. See the bottom few paragraphs if this related guidance:
https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/
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