how to use automation rule by taking input from two different field and show result in another field

Question

Hi Everyone,

Hope you all are doing great!!

My requirement is how to use automation rule by taking input from two different custom field and based on those input it should reflect result on third custom field.

Impact and Probability are custom field with values given below

Risk Rating calculationImpact    MajorMediumHighExtremeModerateMediumMediumHighMinorLowMediumMedium UnlikelyModerately LikelyHighly Likely Probability >>>

For example - If Impact is Major and Probability is Moderately Likely then Third custom field i.e Risk Rating calculator should show result High.

I am really looking forward to solve this problem together.

Thanks in advance!!

Bhanu_ihv087 · Answer

Hi @Naman Jain

Here are few documents / posts that can help you with this:

For service Management projects:

https://confluence.atlassian.com/servicedeskcloud/automating-the-calculation-of-priority-based-on-impact-and-urgency-values-on-issue-creation-827107708.html

Using Automation for Jira:

https://community.atlassian.com/t5/Jira-Service-Management/Create-a-priority-matrix-using-impact-and-urgency-values-Next/qaq-p/1329125

See the answer from @Petter Gonçalves

Please accept the answer if the above documents helped you solve the problem.

Thank you,

Bhanu

Bill Sheboy · Answer

Hi @Naman Jain

What have you tried thus far to solve this problem?  If you have started an automation rule and it is not working as expected, please post images of the rule and audit log details; those will provide context for the community to offer suggestions.

If you have not started your rule yet, please consider trying this using if/else conditions on your field values.

You could also do this in one step, using a complex conditional logic, smart value expression.

Kind regards,
Bill