Default templates for customer tickets

George Bliss_vl36ti

Hello everyone,

We would like customers to fill in out certain bits of information in regards to incidents they are experiencing. This will allow us to solve the problem a lot quicker if we have all the information to hand.

Is there a way of having a template in the 'description' piece where the 'questions' would automatically populate that need filling in order for us to investigate?

Thanks,

Fabian Lim

Hi @George Bliss

I would recommend using additional custom fields to gather the other details.  Then you can specify specific questions instead of having them all in the description field.  

If you still want to use the description with filled in info you can add a context for description field and populating default data. The other option is to use 3rd party plugins.

Regards