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I am trying to have all the issues within a certain project, viewable by all customers.

robert cortez

So far I have done the following, but all the customers in this project cannot see all the issues from other customers

- Created an organization and placed customers in the org.

- Gave "Any logged in user" permissions under "Browse Projects"

I am missing some permission somewhere, for the customers to be able to see all the issues in the que but have had zero luck finding it this week.

thanks in advance for your time and effort,

Rob c.

Accepted answers

John Funk

Hi Rob,

Under Jira Service Management, customers can only see issues that they submit or are associated with an organization they are a part of. Simply applying the Any logged in user would work only if all of the users have Jira licenses.

All comments

John Funk

Hi Rob,

robert cortez

So the goal is to have every customer inside of the organization that I have created, able to view all issues created by any other customer in that org. I have 3 currently in the org, and have ran some test issues, and they can still only see the issues they created, none from the other customers.

John Funk

And the Organization value is on every ticket? And it is the same value on all of them?

robert cortez

Maybe that is what I am missing? I don't believe I placed the org value on every ticket, I'm not even sure where that is added.

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