Post Function or Automation

Question

Dear Community,

We use many automations and post-functions in the system. Because of all this, my project started loading with great difficulty.
Please help me understand, in my project, do you optimize automations or post-functions?
What caused the load on my system?
Also, please tell me how automations and post-functions work.

Best Regards,
Mariam

fdehne · Answer

Hey,
a post function is part of the workflow and triggered right after an issues has transitioned into a state. An automation can have different triggers and can be very complex.

cheers

Mariam Hovhannisyan · Answer

Dear @Nic Brough -Adaptavist- ,
Dear @John Funk 
Thanks a lot for your help and information. I am sure it can help me to fix our issues )))

John Funk · Answer

Hi Mariam,

I can't tell you why the load happened on your system, but I don't think it's the automation rules or the post functions. It might be the complexity of the workflow itself in terms of the number of statuses/transitions or it could even be the number of custom fields you have created. Or something related to your browser. All of that is hard to say in the Cloud.

Generally, I like to use Automation rules for most post function type stuff. Mainly because I can implement one universal rule that applies to multiple projects/workflows. Otherwise, I have to add the post function to every workflow used in the workflow scheme and potentially multiple workflow schemes.

And, I get an error message emailed to me when something fails. Otherwise I have to go into the workflow and see if there are any errors.

I use post functions when I am using a single workflow across multiple projects, however, as this cuts down on the number of multi-project/global rules that get executed in a month. If you aren't using a Premium Jira subscription, these can add up.

I would suggest you check your automation rules so that they are designated to a single project as much as possible. And make sure all of your custom fields have a context applied to them by either associating with a project or an issue type or both.