"We couldn't log you in" in any browser

Question

I have received an invite to join a Bitbucket project of a client but I can't log in to Bitbucket with my account anymore. I get this error in any browser, and in incognito as well:

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I tried deleting my account and recreating it, but that would take over 2 weeks and I don't have that time

Theodora Boudale · Answer

Hi @Anton Vroemans,

The Bitbucket Cloud account with the same email as your community account was deactivated, which is the reason for the error you were seeing.

I went ahead and reactivated it, could you please give it another try now?

Thanks for tagging me and bringing this to my attention @Hamza Chundrigar

Kind regards,
Theodora

Anton Vroemans · Answer

My guess is the same, and it seems like something I can't fix myself (which is kinda stupid imo). Hope the support kicks in quickly to help me with this :)

Hamza Chundrigar · Answer

Got it, thank you for confirming. I know this can be frustrating.

I came across another post where a user tried to log in with 3 different browsers, much like yourself, and wasn't able to log in even after clearing their cache. One of Atlassian's support engineer ( @Theodora Boudale ) pointed out that the user's Bitbucket Cloud account was marked as Dormant/Inactive, which was the reason why they were not able to log in.

Once Theodara activated their account, the user was able to log in just fine.

Perhaps this might be the issue you're facing.