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"We couldn't log you in" in 3 different browsers

Matthew Kenny
Matthew Kenny Apr 18, 2022

I'm unable to login to Bitbucket in any browser, even after clearing cache, to finish setting up SourceTree. I've read on other posts that my account could be inactive, or be seen as spam. I get no other message anywhere when trying to login other than:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

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Theodora Boudale
Theodora Boudale Atlassian Team Apr 19, 2022

Hi @Matthew Kenny,

Your Bitbucket Cloud account was marked as Dormant/Inactive, which was the reason why you couldn't log in.

I went ahead and activated it, could you please give it another try now?

Kind regards,
Theodora

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Matthew Kenny
Matthew Kenny Apr 19, 2022

I believe it's working, now. Thanks

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Theodora Boudale
Theodora Boudale Atlassian Team Apr 19, 2022

That's good to hear, thank you for the update!

Please feel free to reach out if you ever need anything else.

Kind regards,
Theodora

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