Add child option to Request form

Stefan Froehlich

We are using a cascading dropdown field for our product categorizations. 

However, when adding the parent field to a request type, I am unable to select the required child option which would be the whole reason for this field to be there in the first place.

 

Is there any way I can make the child-options available in the request form and autopopulate them or is there any other way I can automatically assign those fields to request types?

 

Thank you,

Stefan

Ste Wright

Hi @Stefan Froehlich 

Can I confirm if you're using the normal "Request Type" form, or the Forms option?

Using the former, I can add Cascading Fields without an obvious issue.

It'd be useful if you could:

• Detail the process further - for example, what scenario would require auto-population of the options?
• Provide screenshots to highlight the issue

Ste