Approval Required (Automatic Approved)

Raymart Cruz

Hi All,

 

Seeking your assistance regarding the approval required for automation. I create automation for a service request with approval. Once the ticket is filed it must wait for the approver to accept or decline. In my case, once the ticket is filed the automation automatically triggers without approval. Kindly see the image below for your reference.

 

 

Also, how can I make an automation comment to a specific form once the request is approved/declined?

Kim Andre Nesse

Hi @Raymart Cruz , have you made sure to check that there are no other automations overriding the Approval, and double check that the Workflow conditions for "Approve/Decline" transition are set to "blocked if there is a pending approval"?:

As for the automation, I would use the "Approval completed" trigger instead of "Approval required", and then use an IF/Else block that checks whether or not the issue was Approved/Declined, instead of branch rules:

Kim