When a service desk ticket is created and assigned to an organization, all users associated with the organization are notified of the ticket comments. Is there a setting to only include the request participants and reporter?
Hi @patrick welcome to the community.
There is a global configuration to share with the organization automatically and a customer notification for it.
You can tune the customer notifications in your project using this doc as reference https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/
To change the global notification go to yoursite.atlassian.net/jira/settings/products/jira-service-management-configuration
Thank you @Patricia Francezi_iDev_ ! This was very helpful. I did not know there were multiple places to make this selection. Much appreciated.
No problem @patrick
If this works for you accept my answer.
If not let me know if any other help is needed
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