Mandatory Fields Issue

Question

Hi,

Data center 8.20.x

While creating a ticket, in create screen providing the values to "mandatory fields".

When i change the status of the ticket, again these mandatory fields are asking for values.

Have checked all the permissions, conditions, validations and everything is right.

Why the mandatory custom fields are asking for values (after status change) even after providing the values in create screen.

Nic Brough -Adaptavist- · Answer

This does not sound right.

Jira's mandatory fields are done by having a "field configuration" that tells it to demand a field from create and throughout the lifecycle.

Transition screens will let people blank out mandatory fields, but will not let a transition proceed if the field is empty.  So the obvious way to get this behaviour is to put the fields on the transition screen, and watch people blank them out before it tells them they can not.  The important bit here though is that the fields will be presented with their current values, not defaulted back to empty.

The edit screen works the same - it won't let you empty them out.

So, the only ways to get what you are seeing is

* Some code or script is emptying the field out, bypassing the mandatory flag
* They are not mandatory, you've got a validator checking they are filled

Quick test - can you leave these mandatory fields blank when trying to create a new issue?

Alex Koxaras -Relational- · Answer

Can you please provide a few screenshots? One from the create screen and one from the transition. A screenshot of your workflow transition (options) would be handy.

Naresh_r1rkp9 · Answer

@Alex Koxaras -Relational-

I have checked the transition, but there is no screens attached to the transition.

As once i give the data into the fields in create screen, that data is not shown in the view screen.