Need help getting our existing help desk tickets to migrate to cloud.

Question

We are on Jira 8.0 with Service desk 3.3.1 and when I try to migrate the helpdesk tickets over I get these errors.

2022-10-27 16:14:32.623174 ERROR HLP project-import We couldn't import Workflow 'JIRA Service Desk IT Support Workflow generated for Project HEL' because of 1 missing dependencies: Screen 10002. This caused 193796 other items to fail. Check the reasons for the missing dependencies on your server site.
2022-10-27 16:14:34.676665 ERROR HLP project-import We couldn't import Issue HLP-30005 because of 1 missing dependencies: Goal 27. This caused 13 other items to fail. Check the reasons for the missing dependencies on your server site.

The second error is repeated alot due to the I think GOAL numbers.

Any Idea how to fix it.  No records migrate over.

Brant Schroeder · Answer

@Patrick J Bonk did you look at the workflows in Project HEL?  That is where the issue is and the screen is most likely on one of the transitions.

Patrick J Bonk · Answer

This could sound dumb but I cant find Screen 10002??  any suggestion to help with that?

Also I have run the Database Integrity Checker multiple times to try and fix this.

thanks

Brant Schroeder · Answer

@Patrick J Bonk

Have you looked at Screen 10002 to see what dependencies you have?  It sounds like the GOAL 27 field might be missing on the screen.  I would also suggest that you run the Database Integrity Checker to check and fix any inconsistencies in the Server.