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All users not receiving email notifications

윤재신

Hi,

We are using the JIRA/Confluence Free plan.

An email will not be sent to the user even if an issue is assigned or commented.

The notification helper is working properly.

There are two accounts I checked below, but all of them are expected to cause the problem.

Thanks.

Email address:

- jae*****@hl*****.com

- chang*****@ha*****.com

If the problem is solved, please delete the email adress from this question.

Personal email setting.png system outgoing email enabled.png Notification Helper.png

Accepted answers

Hamza Chundrigar

Hi @윤재신

I would ask if you could check your outbound email logs, but unfortunately that is not a feature (yet) in Jira Cloud - although there is a feature improvement request ‘In Progress’

Reason being is because Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.

Is the issue that emails are not being sent at all to a particular set of users?

All comments

Hamza Chundrigar

Hi @윤재신

I would ask if you could check your outbound email logs, but unfortunately that is not a feature (yet) in Jira Cloud - although there is a feature improvement request ‘In Progress’

Reason being is because Jira can send a maximum of 100 emails per day on the Free plan, then email notifications will be paused until the following day.

Is the issue that emails are not being sent at all to a particular set of users?

윤재신

@Hamza Chundrigar
Yes, that's right.
I know there are 100 restrictions per day.
Email is not being sent at all.
Thanks.

Hamza Chundrigar

Thanks for confirming.

It’s possible that email addresses have been added to the suppression list causing them to be blocked (assuming there are no other issues with your mail server that cause emails from Atlassian’s delivery service to bounce)

If that’s the case then Atlassian support would be able to clear out any errors and unblock this for you.

Seeing as you’re on the free plan, you won’t be able to raise support tickets and will be redirected here.

Perhaps @Daniel Eads can help you here. He’s an active member of the community who is also part of the Atlassian supports team.

Regards,

Hamza

윤재신

@Daniel Eads

Can you help me with the problem of not being able to receive an e-mail?

Is there a possibility that the e-mail was blocked?

Best Regards,

Jaeshin

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