Automatically create and send reports.

Rafael Santos_s0e2eg

Hello everybody.

I would like to ask a question about automatic reporting.

I previously used an ITSM called Autotask, where:

- I had a report generator, where I could create my queries and even define the report layout, allowing me to issue this report at any time.
- In addition, I had the possibility to schedule the execution of these reports, defining to which email accounts it would send the report.

Example:

I created a table-type report, indicating the tickets closed the day before, listing the ticket number, customer, attendant, service time, SLA, etc... And I set this report to run at 00:01 and sent to Service Desk managers.

In JSM is there any function or plugin that brings us this functionality?

Thanks.

Ravi Sagar _Sparxsys_

Hi @Rafael Santos 

JSM projects comes with ITSM specific reports and there are lot of other reports that you can create using native Jira reports and dashboards. Natively these reports (charts etc) are not sent to other people as attachments but you can create filters and subscribe to them to send regular emails with list of issues (tickets).

There are plenty of reporting apps. My favourite is eazyBI which I highly recommend.

I would say start by exploring the native reporting capabilities before trying an app.

Ravi