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Set an automatic rule that an issue will link to an epic if a specific reporter creates issue?

Martijn Dekker_g2762x

We have a two-way api set up with our Service Now software. This means that when a user creates an issue in Service Now this issue creates a new bug in our Jira. When we close the bug the issue in Service Now also closes.

I would like it when the newly created bug in Jira by reporter "Service Now Jira Sync" is automatically linked to our Epic for these bugs. Now we have to do this manually. I cannot find it in the automation section on how to do this.

Thank you.

Accepted answers

Gaurav_0av1h6

Hello @Martijn Dekker

Welcome to the community!!

For this purpose, you can create a custom Automation rule. The 3 components of the rule can be:

Trigger: When a new issue is created
Condition: Issue type is Bug and the Reporter is 'Service Now Jira Sync'
Action: Update the issue and link it to the required Epic

Atlassian documentation for the Automation is available here.

Please let me know if you need any help with this rule.

Kindly accept the answer if this helps.

--GG

All comments

Gaurav_0av1h6

Hello @Martijn Dekker

Welcome to the community!!

For this purpose, you can create a custom Automation rule. The 3 components of the rule can be:

Trigger: When a new issue is created
Condition: Issue type is Bug and the Reporter is 'Service Now Jira Sync'
Action: Update the issue and link it to the required Epic

Atlassian documentation for the Automation is available here.

Please let me know if you need any help with this rule.

Kindly accept the answer if this helps.

--GG

Martijn Dekker_g2762x

Hi @Gaurav, Great help! I think I'm almost there. The third action I find difficult. The Epic is not available as option to alter after creating issue. Am I not choosing the right action? Almost there.jpg

Gaurav_0av1h6

Hello @Martijn Dekker

You are at the right place. In the drop-down for fields, please start typing 'Epic' and it will provide you with relevant options. From the options, select Epic Link and provide the required value.

Hope this helps.

--GG

Update Epic Link 1.png

Martijn Dekker_g2762x

@Gaurav YES it worked. It a bit of figuring out, because I had more options then the one you have. I have a textfield option and a (gh-epic-link) option. It was the second one. Resolved!! Thanks.

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