External Stakeholder and licences

Jule Helder

Hi there,

I was wondering how to use the "stakeholder" field, compared to "responders" and "watchers"?

Is it possible to add external stakeholders even if they do not have any JSM licence? What kind of licence do I need to use stakeholder notification?

Thank you and best regards,

Jule

Hamza Chundrigar

Stakeholders field is a function that is added to issues that are under the Incident category.

Incident stakeholders are people who are not responders to an incident but need to be updated about the incident’s progress to take precautions and actions. Agents keep the incident stakeholders updated by sending them email messages.

You can find more details here: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/

Is it possible to add external stakeholders even if they do not have any JSM licence? What kind of licence do I need to use stakeholder notification?

You can add people/stakeholders external to your organization to a Jira Service Management project free of cost (no licences needed) by adding them as customers

These articles explains the differences between internal customers, external customers, agents/employees and their respective licensing implications.

• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-service-project-customers-and-organizations/
  
  
• https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/