Hi!
Our incidents (31 at the writing moment) are not showing under Incidents in JSM.
Can you help? Right now, It's the default JQL / Filtering.
Hello @Jacob Eriksson
Welcome to the community!!
This behaviour seems odd!! Could you please share more details on the issue?
How are you counting the number of issues/ incidents missing?
This will help us guide you better.
--GG
Hey @Jacob Eriksson and welcome to the community!
Could you clarify how exactly these issues are being created? Do they show up once you go in to the Queues section directly?
If you mean the Incidents category under the Queues menu those are pre-filtered based on the "Ticket Category"
and thus won't be filled in if you enter them manually (they seem to only be set if they are reported thru the portal) or are associated using a Request Type
As you type,
Issues that are assigned issue type incident don't show up under que incidents. And those reported from the customer portal do show. Can you guide me how to make manually changed issue types from service request to system incidents show under the que incidents?
@Jacob Eriksson ,
You'll have to assign a "Request Type" to the issue, then the ticket category will be filled in and they will show up under the default "Work Categories" queues
Thats what we did, change request type and then it doesnt show under que for incidents
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