I have a Confluence page which uses Confiforms to accept requests from users. The page then communicates to Jira and a Jira ticket is raised with the same title and description and attachment. Also, the assignee is assigned to one of the users selected from a dropdown list. The Jira issue is raised as a story under a particular Epic for easy tracking. It was working fine for all users (and is working fine for me as well when I raise a test request) but when other users raise a request, they get the following error:
Error communicating with Jira.
"summary": "Field 'summary' cannot be set. It is not on the appropriate screen, or unknown."
"description": "Field 'description' cannot be set. It is not on the appropriate screen, or unknown."
"customfield_10152": "Field 'customfield_10152' cannot be set. It is not on the appropriate screen, or unknown."
"assignee": "Field 'assignee' cannot be set. It is not on the appropriate screen, or unknown."
Issue #1: The user creating a request gets an error
Issue #2: Multiple requests are created on the page. In two instances 4 requests were created, in another instance 5 were created
Issue #3: No Jira ticket is created
There have been minor changes, but nothing that I can think of that can cause this issue. The page was working fine for the last 2-3 months. Before that, once before the Jira tickets had stopped being created, but we thought that might be since the Epic had 100 Jira tickets under it. We created a new Epic and the Jira tickets started getting created. Not sure what the issue was then.
Currently using Confluence version 7.19.0 (GUI2.2022-10-27.10:16: 3d6ba409), if that helps.
