Turn off the notification that goes "* shared this with your organization"

Question

Hello, When our customers create a ticket and share it with their organization, members of the organization receive an email saying  > {Number and Name of Ticket}> {User} shared this with your organization.> View the request and select Get notifications to follow along. How do I turn this email notification off for our customers?

Matthew Taylor_0rqjdh · Answer

FYI I found it

For Organization-Wide Settings (Admins)
The notification sent to all organization members when a ticket is shared is called the "Organization added" customer notification.

To disable this for everyone:

Go to Project settings > Notifications > Customer notifications.

Disable the "Organization added" notification.

Diffusive5915 · Answer

Thank you for your reply, @Benjamin

Unfortunately I was not able to find `Jira administration > Applications > Jira Service Management > Configuration`. Could it be the name of the buttons changed? I found "administration" from the top left side of the screen, and I found "application settings > Jira", but no settings in there seemed to be what I was looking for.

I had previously looked at Project settings > Customer notifications, but these settings did not seem to relate to the message "* shared this with your organization" that I am trying to disable.

Can you clarify where I can go to disable this notification?

Benjamin_tmh9yg · Answer

Hi @Diffusive5915

Here's how to disable notifications for the ones you don't want:

Disable the customer scheme for customer notifications

If you have an internal service project where all your help seekers have Jira licenses, you might prefer to disable the customer scheme. In this case, you can work from the licensed user scheme.

To disable the customer scheme:

* Go to Jira administration > Applications > Jira Service Management > Configuration:
* Under the heading Notifications, select Yes. This tells your project to stop blocking Jira notifications for customers.
* Disable the service desk notifications in Project settings > Customer notifications.
* For each rule, select Edit and deselect the Enable checkbox at the bottom.
* Go to your Jira notification scheme and customize the notifications for your customers, agents, and admins.

Here's the documentation reference:

https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html

Thanks,

Ben