Zendesk integration issue. Not all projects populating in the dropdown list

Question

My team just added the Jira integration to Zendesk. However we have an issue.

1. Not all projects are populating in the dropdown menu, specifically the one that we need. How do we pull in the missing project?

2. Is it possible to limit which projects appear in the dropdown? We only want one project to appear so that our Zendesk agents can only create tickets in that space.

Thanks so much!

Diana_Architect_ZigiWave · Answer

@Adam Hecht hello. Did you resolve your issue? I believe Dhiren's question was whether you use any tool (a 3rd party solution) to connect the two systems or not. A quick look at the Atlassian marketplace can hint at what's offered. Tools like ZigiOps can help you connect the two systems and customize the data you want to sync and show up to users. Perhaps there is an issue with your integration's field mapping.

Adam Hecht · Answer

Hi Dhiren, I'm using Jira integrated with Zendesk. Is that what you meant?

Dhiren Notani_Exalate_ · Answer

Hi @Adam Hecht ,

May I know exactly which tool are you using so that I can help you better here?

Thanks,

Dhiren