In JSM in Approval workflow how to add if the user is Rejected need to show screen which Comments

Question

Hi,

In JSM in Approval workflow how to add if the user is Rejected need to show Add Comments  screen.

which the user can be able to add some comments and close the ticket.

Please find the attached screenshots:

Thanks,

Sreenadh_5t0th7 · Answer

Hi @Fabian Lim

Thanks for your response, but here my requirement is if i click "Decline" then only that new custom screen would be visible.

Approve and Decline are going to coming by default if i select "Include approval Step"

Please find the attached screenshot:

Fabian Lim · Answer

Hi @Sreenadh

For comments in the transition screen you just need to put an empty screen. By default comments are always there.

Example: https://youtu.be/RIKYX-z4meM

Cheers