Automation: Link created by automation not visible for users

Question

Hi. I built an automation flow that works fine. It creates a new issue in "Project B" and sets a link between the issue in "Project A" and the new issue in "Project B". So, i can see the link but the other users can't see it.

The users are working in "Project A" and have no permission to view "Project B". Is this the reason? I would expect that they can see the link and the status of the linked issue but can't open the linked issue, no?

Walter Buggenhout · Accepted Answer

Hi @KarstenK,

No. Your assumption that this is caused by the permission to view (issues in) project B is correct. If you're telling users that they don't have access to a project, they will not be able to see issues from that project anywhere in Jira. Not even as links on other issues they are allowed to see.

Hope this explains!