Custom Dashboard

Lana Abu Hameedah

I receive all the tickets on email, need to make the tickets automatically created on one Jira dashboard, by sending all the tickets on a specific email, but I have too many parties sending those tickets so I need a solution to make me able to filter the tickets based on the resource or based on a mandatory field we can add to the ticket, how can I do that exactly? 

2 more things when I generate the reports from Jira it shows me only 1000 ticket I can't see more than a thousand ticket in the report, how can I generate a full report from Jira? and how can I generate reports from Jira Service Desk?

Trudy P Claspill

Hello @Lana Abu Hameedah 

You cannot make the Jira Cloud UI display more than 1000 issues. There is a change request to enable that. You can vote on it here:

https://jira.atlassian.com/browse/JRACLOUD-45639

If you need to get more than 1000 issues, the above change request includes a link to an article about how you can do that using Excel.

You said you have "too many parties sending tickets". How are those parties sending you tickets? Are these parties creating the tickets in Jira? Are they sending emails and the tickets are created automatically in Jira from the email? Can you explain the steps of this process in more detail?

What type of reports do you need to create? Can you provide more details on each of the reports you need to create?