Need to search customer request by customer's email, status

Question

Hai Guys,

We are integrating the Jira service management cloud platform into our product. we need to filter the customer requests by customer's email, count. I tried this API. But, can't find a way to filter by customer's email id. also, even if I didn't provide any query parameters this API returns empty requests but I have created some requests.

Arun Karikalan · Answer

Hi,

I need to filter requests only. The requests were created by a provided email id and provided status names. is there any way to filter using JQL in service management? Even though, the API I referred to should return all tickets. But, returns empty

Joseph Chung Yin · Answer

@arun_karikalan -

Welcome to the community.  Take a look at this REST API for customer - https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get

Your referenced API is getting the Request, where the JSON body will include some request reporter information.  So you should be able to get the reporter accountID and use the customer REST API to obtain the email address.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.