Why is there a transition in my workflow that shows in italics?

Jamie Sperla_y105i7

I added a new Step in my workflow and new transitions.   From issues, I filtered for a specific set of issues that fall within specific create dates and bulk changed the - transitioning them all to the new Step.  Now every issues in board is in that column and when I create an issue it does not show up in requested.  Upon reviewing the project workflow I can see there is a new transition that is in italics. What is this transition?  I transitioned all issues into an existing step in the board so I don't understand what this is - it's obviously been created by the system but now I can't troubleshoot bc I have limited ability to manage this system create transition.  

 

Two things:

Can I revert the board to a state prior to the changes (workflow and bulk issue changes)?

Why was a new system transition created when I did this bulk change when the transition and step was already in the workflow? 

Trudy P Claspill

Hello @Jamie Sperla 

Are you working with a Team Managed project or a Company Managed project?

There is unfortunately no "undo" button for a Bulk Change operation.

You can revert the workflow if you were working with a workflow for a Company Managed project and you elected to save a backup of the workflow when you made the changes.

Can you provide more details of what changes you made, exactly, and the steps you took to make those changes? Can you provide a screen image of the workflow? Do you have one workflow for all issue types in the project/board? Can you provide an image of the Column/Status mapping for the board? Can you share the filter for the board?

With multiple areas of change it will be challenging for us to debug and diagnose exactly what happened and how to undo it.