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Update issue without notifications via JMWE

Zoltán Lehóczky

I'd like to update the current issue from a workflow post function with JMWE in a way that doesn't send any notifications.

To achieve this, I tried unchecking "Send notifications" under the function:

However, with this, still, notifications are sent. E-mails can be handler by a filter, but having to click the bell notification in Jira in the top-right corner is really annoying.

I thought that we can get rid of this by running the post-function not as the add-on user, but the current user:

This breaks, however, if the current user is not an admin on the project:

How can we prevent JMWE updates from triggering notifications?

Thank you!

Accepted answers

David Fischer

Hi @Zoltán Lehóczky

Most notifications simply cannot be avoided, this is a limitation of the Jira Cloud rest API that all apps must use. The only changes where the notification can be disabled are field changes done by the Set Issue Fields and Copy Issue Fields post functions.

All comments

David Fischer

Hi @Zoltán Lehóczky

Zoltán Lehóczky

The mentioned 403 error also happened with an issue field update, with the JMWE "Set issue fields" post-function. And it seems that it's also something that otherwise causes a bell notification, even if notifications are supposedly disabled for the function.

David Fischer

Hi @Zoltán Lehóczky ,

The 403 error is related to using the current user. Only the addon user can disable notifications (it's a Jira cloud limitation).

Can you explain what you mean by "bell notification"?

Zoltán Lehóczky

Thank you for your answers.

see. I kept "Send notifications" unticked even when using the current user, since the checkbox is still there even if you select that as the "Run as user".

By "bell notification" I mean the in-app notifications of Jira, as opposed to notification e-mails:

Do I understand correctly that this is the case?

You can run issue-updating post functions as the current user. Then, the current user won't get notifications (since the actions are seemingly done by them) but everyone else will.
You can run issue-updating post functions as the add-on user. Even if "Send notifications" is unchecked, there will be some notifications for everyone.

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