email to a "customfield email" upon transition

Question

Hi,

we need a scenario where we have inside the issue some textfield holding an emailaddress, e.g. "charles@windsore.uk"

upon transition to done we need to email that custom field.

the automation plugin in jira cloud support only reporter and assignee fields.

the script runner plugin cannot import javax mail and crashes.

what are the best solutions for this?

Alex Koxaras -Relational- · Answer

@Ofir Gutmacher did you manage to do it?

Boris Berenberg - Modus Create · Answer

Hello Ofir,

We support all kinds of recipients in Notification Assistant for Jira. Take a look at https://atlasauthority.atlassian.net/wiki/spaces/NAFJC/pages/2264072590/How+To+Set+Up+Notifications#Add-Recipients and let us know if you have any questions.

Thanks,
Boris

Alex Koxaras -Relational- · Answer

Hi @Ofir Gutmacher and welcome to the community,

"Send email" action supports also smart values. With that said, you can simply place the smart value field on the send email component. That should be of the a format {{issue.custom field name/or customfield_XXXXX}}

There is a slight chance that the rule might fail due to the fact that Jira could possibly look for an accountid, rather than an email address.

However you can give it a go and let me know if this worked.