Urgent help Needed

Abhilash Kopalli

Hi Team,

One of my team members is facing an issue to login into the Atlassian products, namely JIRA and Confluence and he is getting the below-mentioned error:

PS: Nothing has changed in the configuration or the credentials of the user, can someone please suggest a way forward as it is a time-sensitive issue.

Alex Koxaras -Relational-

Hi @Abhilash Kopalli and welcome to the community,

Have the use try logging in from a private window and another browser, while it's cache is clear.

In addition your jira admin should check if the user is active.

If you are on a paid plan, and none of the a ove works, then contact directly Atlassian support.