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How can I enable logging and get a support zip?

poertsch

Using xRay, I try to import some test results for automated tests. I get the exception "Jira issue cannot be created" (or something like that) which does not realy help me. The xRay support now asks me to change the log level to Debug and provide a support Zip. How can I accomplish that in Jira Cloud?

Accepted answers

Mayur Jadhav_30osel

Hello @poertsch ,

Welcome to the Atlassian Community!!

I think you have selected the wrong tag and you asking for support for Server and DC Jira, If yes then,

You need to go to System->Logging and Profiling. Push the Configure button, enter the name of the XYZ class, choose Debug level and push ok. Then you will see logs in atlassian-jira.log

Hope this helps!

Regards,
Mayur

All comments

Mayur Jadhav_30osel

Hello @poertsch ,

Welcome to the Atlassian Community!!

I think you have selected the wrong tag and you asking for support for Server and DC Jira, If yes then,

You need to go to System->Logging and Profiling. Push the Configure button, enter the name of the XYZ class, choose Debug level and push ok. Then you will see logs in atlassian-jira.log

Hope this helps!

Regards,
Mayur

poertsch

Hello Mayur,

Thank you for your answer. I do not see "Logging and Profiling" under "System" when I am logged in as admin. The same advice I got from xRay but it is not there.

Mayur Jadhav_30osel

Hello @poertsch Logging and Profiling is only available in Server and DC instances.

Nic Brough -Adaptavist-

Also, it's only available to system administrators, are you a system admin?

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