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Automation rule to close master ticket

Hi - I'm looking at designing a rule that will close the parent ticket only when its cloned tickets are marked as Done .
The 'Cloned Issue Status' rule I created seems to close the master ticket if any one of the cloned tickets are marked closed. Any help will be greatly appreciated.
In the screenshot attached - TRIAG-2 is the master and AS-302 and SF-1020 are the cloned tickets

Accepted answers

Tharaka_Hettiarachchi

Hi @Roopa Dass ,

Please Check Following attachment

1. Trigger the issue when transition from status 'TODO' to 'DONE' (or according to your requirement)

2. Create branch for parent

3. Add a related issue condition as follows

Screenshot 2022-10-21 at 14.40.15.png

4. Then Transition the parent issue to 'DONE'

cheers!

All comments

Tharaka_Hettiarachchi

Hi @Roopa Dass ,

Please Check Following attachment

1. Trigger the issue when transition from status 'TODO' to 'DONE' (or according to your requirement)

2. Create branch for parent

3. Add a related issue condition as follows

Screenshot 2022-10-21 at 14.40.15.png

4. Then Transition the parent issue to 'DONE'

cheers!

Hello @Tharaka_Hettiarachchi - Thank you for your reply .I tried this but closing the cloned tickets doesn't change status of the parent

Tharaka_Hettiarachchi

Can you send me your rule?

Hey @Roopa Dass - I am marking Tharaka's answer as accepted. Let us know if you still need something with this one.

Thanks John - All looking good for now

Great!

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