Hello, The interpretation of the Resolution attribute in the graph for values EMPTY and Unresolved is confusing. Both JQL: * project = BHU AND issuetype = "Change Request" AND resolution is EMPTY ORDER BY created DESC * project = BHU AND issuetype = "Change Request" AND resolution = Unresolved ORDER BY created DESC has the same result 201 rows. JIRA replace the EMPTY value with Unresolved in JQL, but it does not do the same in graph interpretation and data export. Hot to get 58 rows with JQL.

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Dashboard-Pie Chart - Resolution(Unresolved,EMPTY)

petr_rihak_uniqa_cz

Hello,

The interpretation of the Resolution attribute in the graph for values EMPTY and Unresolved is confusing.

Both JQL:

project = BHU AND issuetype = "Change Request" AND resolution is EMPTY ORDER BY created DESC
project = BHU AND issuetype = "Change Request" AND resolution = Unresolved ORDER BY created DESC

has the same result 201 rows.

JIRA replace the EMPTY value with Unresolved in JQL, but it does not do the same in graph interpretation and data export.

Hot to get 58 rows with JQL.

Accepted answers

Mark Segall

Hi @petr_rihak_uniqa_cz and welcome to the community! By default a "null" resolution is Unresolved. So, in this case, you've created a new custom resolution of "Unresolved". Therefore, you're seeing the duplicate branding. Recommend that you rename your custom "Unresolved" resolution to something else.

All comments

Mark Segall

Mika Hotti

@Mark Segall I have the same kind of problem (DC Jira). We have not created any new resolutions. If I clic Unresolved like in picture above it opens filter and filter ends like resolution is empty. and in all issues filter shows resolution is Unresolved. And If I click the other unresolved row filter ends like resolution = unresolved. Filters listed same issues in both filters but numbers in pie chart are different.

Mika Hotti

@Mark Segall Answering by my self. I found out that there actually is two different values for resolution. (unresolved) and Unresolved. Eazybi helped to find that difference. Both values look all the same in Jira. I have no idea how it is possible.

Mark Segall

Hi Mika - This is a common situation I've run into in working with various environments. At some point, someone created a custom resolution called "Unresolved". You are correct that behind the scenes, the correct, native unresolved will be captured as (unresolved). If you Navigate to Settings >> Issues >> Resolutions, you'll see an option called Unresolved. This is the one that was made custom and either can be renamed or deleted because the system unresolved option will not show on that list.

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