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Field description matching with math conditions

Sebastien Pierron_mz76cj

Hello Everyone,

I need your help.

I want to implement an automation to direct assign a new ticket when the description is matching values.

Example :

We get ticket from our server :

1 error , 2 warnings, 8 success

When there is "1 or more" error -> Tickets to engineering

When there is "1 or more " warnings -> Tickets to engineering

When there is "0 warnings and errors" -> Ticket do SD

Thanks in advance for your help.

Accepted answers

All comments

Mark Segall

Hi @Sebastien Pierron and welcome to the community!

Can you post a screenshot of a sample issue with this data? We can likely accomplish this with a regex match, but it would help to have a real use case to make sure I have a full understanding.

Sebastien Pierron_mz76cj

Hi Mark.

Thanks for ur help

Here an example :

Thanks a lot,

Regards

Mark Segall

Provided your description structure is consistent, this is what I came up with (someone better at RegEx than me may have a better approach):

Explanation

varResults pulls in that second line of text.

{{issue.description.match("^(?:[^\n]*\n){1}([^\n]*)")}}

varErrors parses the Error count
- ```
{{varResults.split(" ").get(0)}}
```
varWarnings parses the Warning count
- ```
{{varResults.split(" ").get(2)}}
```
If Block is looking for whether the total errors and warnings are greater than 0
- ```
{{#=}}{{varErrors}}+{{varWarnings}}{{/}}
greater than
0
```

The Assignee blocks are just placeholders, but they should give you a sense of how you can handle routing to Engineering/SD.

Bill Sheboy

Hi @Sebastien Pierron -- Welcome to the Atlassian Community!

Adding to Mark's answer with a question...

Do you always have those values (and text values) in the Description field? For example:

What happens when one of the values is zero: the label text (errors warnings successes) are always present, or they are absent when a value is zero?
What happens when a value is 1 versus greater than 1: are the label text always plural or are they sometimes singular? (e.g. "error" versus "error")

Kind regards,
Bill

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