Is it possible to JQL search to see how tickets are being submitted?

Question

I want to track how tickets are being submitted, either by Jira website, Portal or our Jira Cloud Add In with Outlook.

At the top of each issue, I can see how a ticket was submitted.

Sierra raised this request via API this is when it's submitted from Outlook. Sierra raised this request via Jira this is when it's submitted from the Create button on Jira website. Sierra raised this request via Portal this is when it's submitted from Portal of course.

Mikael Sandberg · Accepted Answer

Yes, that is possible and the field that you want to use in your JQL is request-channel-type, which can be either jira, email, portal or api.

Joseph Chung Yin · Accepted Answer

@Sierra -

To supplement what @Mikael Sandberg suggested, the field is system default internal tracking issue property, so you will not find it the field configuration schema of your project.

You can access it via JQL or REST API only.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.