How to mention approver in comment section?

Question

Hi Admins,

I have to write an automation rule, which has to add a comment to the JSM issue. In that comment, automation needs to mention the approver. We are using a single select(single choice) "Manager Approver" field to select the approver by the reporter while creating a ticket. So we need to mention the approver in the comment by automation for Jira so that an email notification will be sent to the approver.

If I add [~accountid:{{issue.assignee}}] , Jira automation can mention the assignee name. Like wise I need to mention the approver name.

MD_nkwkrx · Answer

This worked for me: (Replace the custom field number with that of your custom approvers field). I believe you can also replace "customfield_XXXX" with the name of the field e.g. "Approvers"

[~accountid:{{issue.customfield_XXXX.accountId}}]

Adrian Tacaciu · Answer

What could prevent this from working regarding the approval step? I keep getting blank instaid fo the approve displayname

David Kintzinger · Answer

Hi,
just in case this is still relevant to you:

As long as your approval step is correctly implemented in the workflow you can mention the approver (weither the ticket is approved or declined) by adding this to your comment in the automation:

[~accountid:{{approval.approver}}]